Disclaimer

ChatQURE provides a digital platform that facilitates online healthcare consultations between users and licensed healthcare professionals through:

• Text chat
• Audio calls
• Video calls

The Platform enables communication between patients and healthcare professionals but does not directly provide medical treatment or healthcare services.

Important: ChatQURE currently does not provide medicine delivery, laboratory testing, diagnostic services, or offline medical appointments.

The Platform may provide access to different categories of healthcare and wellness professionals. Each category operates within its own scope and limitations:

(a) Medical Doctors (Allopathy)

• Licensed practitioners of modern medicine.
• May provide diagnosis, medical advice, and prescriptions in accordance with applicable laws.

(b) AYUSH Practitioners

• Includes Ayurveda, Homeopathy, Unani, and Naturopathy practitioners.
• Consultations and treatments are provided strictly as per their respective systems of medicine.
• Outcomes may vary and are not equivalent to modern medical treatment.

(c) Wellness Experts

• Includes non-medical professionals such as wellness consultants.
• These services are non-medical in nature.
• No diagnosis, prescription, or medical treatment is provided under this category.

(d) Veterinary Professionals

• Provide healthcare advice and treatment for animals only.
• These services must not be used for human medical concerns.

User Acknowledgment

By using the Platform, users acknowledge that:

• They are responsible for selecting the appropriate category of service.
• Each category has different limitations and scopes of practice.
• ChatQURE is not liable for outcomes resulting from misuse or incorrect selection of service categories.

ChatQURE must not be used for medical emergencies.

If you experience a medical emergency, life-threatening condition, or urgent health issue, you should immediately:

• Call your local emergency services
• Visit the nearest hospital or emergency room
• Contact your local emergency helpline

Consultations on ChatQURE are intended only for non-emergency medical advice and general health consultations.

ChatQURE performs a verification process to confirm that healthcare professionals on the Platform possess relevant qualifications and professional registrations.

However:

• Healthcare professionals are independent practitioners
• ChatQURE does not control or supervise medical decisions made by doctors
• ChatQURE does not guarantee the accuracy, completeness, or appropriateness of medical advice provided

All diagnoses, recommendations, and treatment decisions are solely the responsibility of the consulting healthcare professional.

ChatQURE operates solely as a technology platform that connects patients with independent healthcare professionals.

ChatQURE:

• Does not practice medicine
• Does not provide medical diagnosis or treatment
• Does not replace licensed healthcare providers

ChatQURE does not provide services directly and does not control the scope of practice beyond the category selected by the user.

Use of the Platform does not establish a traditional long-term doctor-patient relationship.

Consultations occur on a session-by-session basis, and healthcare professionals may not have access to your complete medical history, previous records, or physical examination results.

Users should consult a primary healthcare provider for ongoing medical care.

Telemedicine consultations have inherent limitations, including but not limited to:

• Inability to perform physical examinations
• Lack of diagnostic tests such as blood tests or imaging
• Potential technical interruptions or connectivity issues
• Dependence on accurate information provided by the user
• Certain medical conditions requiring in-person assessment

Healthcare professionals may advise you to seek in-person medical care when necessary.

By using ChatQURE, you acknowledge that you are responsible for:

• Providing accurate and complete health information
• Informing healthcare professionals of existing conditions, medications, allergies, and medical history
• Following medical advice provided by healthcare professionals
• Seeking in-person medical treatment when advised

Failure to provide accurate information may affect the quality of medical advice provided.

The Platform and all services are provided "as is" and "as available".

ChatQURE makes no warranties or guarantees, express or implied, regarding:

• The continuous availability of the Platform
• The accuracy or reliability of consultations
• The effectiveness of medical advice or treatment outcomes
• The suitability of the Platform for specific medical conditions

To the maximum extent permitted by applicable law, ChatQURE, Forge Aura Technologies Private Limited, its directors, employees, affiliates, and partners shall not be liable for:

• Medical outcomes or treatment results
• Any direct, indirect, incidental, special, or consequential damages
• Health complications arising from consultations
• Technical failures, service interruptions, or connectivity issues
• Loss of data, profits, or business opportunities
• Decisions made based on medical advice obtained through the Platform

Users acknowledge that they use the Platform at their own discretion and risk.

The Platform may rely on or integrate with third-party services, including but not limited to:

• Payment processing systems
• Cloud hosting providers
• Technical infrastructure and analytics tools

ChatQURE does not control and is not responsible for the policies, practices, or performance of such third-party services.

ChatQURE reserves the right to modify, suspend, or discontinue any part of the Platform or services at any time, with or without notice.

ChatQURE shall not be liable to users or third parties for any modification, suspension, or discontinuation of services.

This Disclaimer shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or related to the use of the Platform shall be subject to the jurisdiction of the competent courts in India.

ChatQURE reserves the right to determine the appropriate jurisdiction or venue for resolving such disputes, including but not limited to courts located in the place where the Company operates or maintains its principal place of business.