ChatQURE Privacy Policy
Effective Date: January 29, 2026
Forge Aura Technologies Private Limited ("ChatQURE", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information when you use our mobile application and online platform (the "Platform") to consult with healthcare professionals.
By using ChatQURE, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Platform.
1. Nature of Services
ChatQURE provides online healthcare consultation services only. The Platform enables users to connect with registered professionals in the following ways:
- Chat
- Audio calls
- Video calls
Important: The Platform does not provide medicine delivery, laboratory testing, or offline appointments at this time.
2. Information We Collect
2.1 Information You Provide
When registering or using ChatQURE, we may collect:
- Name
- Mobile number
- Email address
- Age and gender (optional)
- Account login credentials
- Height and weight
- Medical history
- Preferred language
2.2 Information Collected Automatically
We may collect certain information automatically when you use the Platform, including:
- Device type, operating system, and browser
- IP address and connection details
- Usage data (e.g., consultation duration, frequency)
- Communication records (chat messages, audio/video call logs)
3. How We Use Your Information
We use your information to:
- Provide and improve chat, audio, and video consultation services
- Verify your identity and maintain account security
- Communicate about your appointments, billing, or support inquiries
- Conduct research, analytics, and service improvements (in anonymized form)
- Comply with legal obligations or protect our rights
4. Sharing of Information
We may share your information:
- With registered professionals to facilitate consultations
- With third-party service providers for payment processing, technical support, or analytics
- In anonymized or aggregated form for research or business purposes
- When required by law or to protect the rights, safety, and property of ChatQURE or others
We do not sell your personal information to third parties.
5. Security and Confidentiality
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of electronic transmission or storage is completely secure.
You are responsible for keeping your login credentials confidential. Notify us immediately at support@chatqure.com if you suspect unauthorized access to your account.
6. Your Rights
You may:
- Access, correct, or update your personal information
- Request deletion of your personal information
- Opt-out of non-essential communications
For these requests, contact: support@chatqure.com
7. Children's Privacy
ChatQURE services are not intended for minors under 18. Parents and guardians are encouraged to supervise their children's online activities.
8. Consent
By using ChatQURE, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on the Platform or via email. Continued use of the Platform after such updates constitutes your acceptance of the revised terms.
10. Grievance Officer
For questions or complaints regarding your privacy, please contact our Grievance Officer:
Name: Georgy Luchkin
Email: support@chatqure.com