Pricing Policy

Effective Date: August 04, 2026
Last Updated: August 04, 2026

This Pricing Policy explains how healthcare professional consultation charges, Doctor Consultation Wallet balances, AI Question Pack purchases, payments, refunds, and other pricing-related matters are handled on the ChatQURE AI platform.

This Pricing Policy applies to the ChatQURE AI Android application, iOS application, website, webpages, and related digital services collectively referred to as the “Platform.”

ChatQURE AI is owned and operated by Forge Aura Technologies Private Limited (“ChatQURE AI,” “we,” “our,” or “us”).

By accessing or using the Platform or purchasing any paid service, you agree to this Pricing Policy in addition to our Terms & Conditions, Privacy Policy, Refund and Cancellation Policy, and Disclaimer.

1. Healthcare Professional Consultation Pricing

1.1 Per-Minute Consultation Charges

Healthcare professional consultations conducted through ChatQURE AI may be charged on a per-minute basis.

Consultations may include:

• Text chat consultations
• Audio call consultations
• Video call consultations

The applicable per-minute consultation rate may vary depending on factors including:

• The healthcare professional selected
• The category of practitioner
• Medical specialization
• Professional qualifications
• Experience
• Availability
• Promotional offers, if applicable

The exact per-minute rate will be displayed before the user submits a consultation request.

Consultation charges will be calculated according to the duration of the consultation and deducted from the user’s Doctor Consultation Wallet.

1.2 Different Practitioner Rates

Different doctors, AYUSH practitioners, veterinary professionals, and wellness experts may set or be assigned different consultation rates.

A rate displayed for one healthcare professional does not guarantee that the same rate will apply to another healthcare professional.

Users should review the applicable rate before initiating each consultation.

2. Doctor Consultation Wallet

2.1 Separate Consultation Wallet

ChatQURE AI operates a prepaid Doctor Consultation Wallet for eligible consultations with healthcare professionals.

Users may be required to add funds to the Doctor Consultation Wallet before submitting a consultation request.

The Doctor Consultation Wallet is separate from AI Question Packs.

Money or promotional balance available in the Doctor Consultation Wallet may only be used for eligible healthcare professional consultations and other services expressly identified by the Platform.

2.2 Wallet Recharges

Available Doctor Consultation Wallet recharge amounts will be displayed on the Platform before payment.

Wallet recharge options, prices, bonuses, payment methods, taxes, and availability may differ depending on the platform, device, location, payment provider, or promotional campaign.

The amount displayed at the time of payment will be the applicable recharge amount.

2.3 Promotional or Bonus Balance

ChatQURE AI may provide promotional or bonus wallet balance with selected recharge plans.

Any applicable bonus amount, eligibility condition, validity period, usage restriction, or expiry date will be displayed on the Platform.

Promotional or bonus wallet balance:

• Cannot be exchanged for cash
• Cannot normally be withdrawn
• Cannot be transferred to another user
• May be subject to a validity or expiry period
• May be used only for eligible services displayed on the Platform

2.4 Real-Time Consultation Deductions

Consultation charges may be deducted from the Doctor Consultation Wallet in real time according to the consultation duration and applicable per-minute rate.

The Platform may deduct charges for each completed minute or according to another billing interval clearly displayed before the consultation.

2.5 Insufficient Wallet Balance

Users must maintain sufficient Doctor Consultation Wallet balance to begin and continue a consultation.

If the balance becomes insufficient during an active consultation:

• The user may be asked to recharge the wallet
• The consultation may be paused
• Certain consultation functions may become unavailable
• The consultation may automatically end

The applicable process will depend on the functionality available on the Platform.

3. AI Question Pack Plans

3.1 Separate AI Question Pack System

ChatQURE AI provides paid AI-powered health information features through AI Question Packs.

AI Question Packs are separate from the Doctor Consultation Wallet.

Users purchase a specified number of AI questions or credits instead of paying a fixed rupee amount from the Doctor Consultation Wallet for every AI request.

3.2 AI-Powered Features

Eligible AI-powered features may include:

• Health-related question answers
• Medical report analysis
• Lab report insights
• MRI report analysis
• CT scan report analysis
• X-ray report analysis
• Radiology or pathology report explanations
• Prescription or discharge-summary explanations
• Possible precaution suggestions
• Doctor or medical specialist recommendation guidance
• Other AI-powered features displayed on the Platform

Users may submit questions or upload reports, images, documents, or PDFs through the available camera, gallery, file upload, or document upload options.

3.3 Available Question Packs

Users may select an AI Question Pack based on the number of questions or credits they wish to purchase.

Each Question Pack may display:

• The number of questions or credits included
• The purchase price
• Applicable taxes
• Bonus questions or promotional benefits
• Validity or expiry period, if applicable
• Eligible AI features
• Usage conditions
• Applicable platform

Users must review the displayed details before completing a purchase.

3.4 Question or Credit Deduction

After a successful purchase, the applicable number of AI questions or credits will be added to the user’s account.

When the user submits an eligible AI request, the applicable number of questions or credits will be deducted from the user’s AI Question Pack balance.

The Platform may deduct:

• One question or credit per eligible AI request; or
• A different number of questions or credits for certain AI features

Any deduction greater than one question or credit should be displayed before the user submits the request.

3.5 Insufficient Question Pack Balance

Users must have a sufficient AI Question Pack balance before submitting a chargeable AI request.

If the user does not have sufficient questions or credits, the request may not be processed until the user purchases another eligible Question Pack.

Doctor Consultation Wallet balance cannot be used to purchase or pay for an AI request unless the Platform expressly provides such an option.

3.6 Question Pack Restrictions

Purchased or promotional AI questions or credits:

• Cannot be exchanged for cash
• Cannot normally be withdrawn
• Cannot be transferred to another user
• Cannot be used to pay for healthcare professional consultations
• May be subject to a validity or expiry period
• May only be used for eligible AI-powered features

Any applicable validity period or expiry date will be displayed before purchase or within the user’s account.

3.7 Purchase and Usage History

The Platform may display records including:

• Question Packs purchased
• Questions or credits added
• Questions or credits used
• Remaining questions or credits
• Promotional questions received
• Expired questions or credits
• Refunds, restorations, or adjustments
• Purchase dates and transaction status

4. Platform-Specific Pricing

4.1 Different Prices Across Platforms

The price of the same or a similar AI Question Pack, Doctor Consultation Wallet recharge, or other paid feature may differ between:

• The Android application
• The iOS application
• The ChatQURE AI website
• Other supported platforms or payment channels

Price differences may arise due to:

• Google Play or Apple App Store pricing structures
• Platform service fees
• Payment-processing charges
• Regional pricing
• Currency conversion
• Applicable taxes
• Storefront-specific price points
• Promotional offers
• Business or operational requirements

4.2 Applicable Purchase Price

The price displayed on the user’s selected platform at the time of purchase will be the applicable price.

A price displayed on Android does not guarantee that the same price will be available on iOS, the website, or another platform.

Similarly, a price displayed on the website does not guarantee that the same price will be available within the Android or iOS application.

Users should review the final displayed price, taxes, pack contents, benefits, and validity before confirming payment.

4.3 No Price-Matching Obligation

ChatQURE AI is not required to provide a refund, credit, price adjustment, additional questions, or additional wallet balance solely because the same or a similar product is available at a different price on another platform, device, storefront, region, or payment channel.

5. Payments

5.1 Available Payment Methods

Payment methods may vary depending on the platform through which the user accesses ChatQURE AI.

Available payment methods may include:

• Google Play Billing
• Apple In-App Purchase
• Authorized payment gateways
• Debit cards
• Credit cards
• UPI
• Net banking
• Other electronic payment methods displayed on the Platform

Not every payment method will necessarily be available on every platform.

5.2 Third-Party Payment Processing

Payments may be processed by third-party providers, including Google Play, the Apple App Store, banks, payment gateways, or other authorized payment partners.

Users may also be subject to the terms, refund rules, and privacy policies of the applicable payment provider.

ChatQURE AI generally does not directly store complete card numbers, CVV information, UPI PINs, banking passwords, or app-store account passwords.

5.3 Purchase Verification

ChatQURE AI may verify purchases before adding wallet balance, AI questions, credits, bonuses, or paid benefits to the user’s account.

A purchase may remain pending until confirmation is received from the applicable app store, payment gateway, bank, or payment provider.

5.4 Failed or Pending Payments

If a payment is unsuccessful, pending, cancelled, or not verified:

• The Doctor Consultation Wallet balance may not be added
• The AI Question Pack may not be activated
• Promotional benefits may not be credited
• The transaction may remain under review

Users should not repeatedly make payments while a previous transaction remains pending unless instructed by the payment provider or ChatQURE AI support.

5.5 No Automatic Renewal

AI Question Packs and Doctor Consultation Wallet recharges are not automatically renewed unless a recurring plan or subscription is expressly introduced and clearly disclosed before purchase.

6. Refunds and Adjustments

6.1 Doctor Consultation Charges

Once a healthcare professional consultation has started, charges for the completed consultation duration are generally considered used and non-refundable.

Refunds may not ordinarily be provided solely because of:

• User dissatisfaction with the consultation
• Network connectivity problems
• Device limitations or malfunction
• Internet service interruptions
• Call-quality issues
• Third-party communication-service problems
• Circumstances outside ChatQURE AI’s reasonable control

However, ChatQURE AI may review a refund or wallet adjustment request where there is evidence of:

• Duplicate deduction
• Incorrect deduction
• Payment completed but wallet balance not credited
• Consultation charge deducted without a consultation being connected
• Verified technical or billing error
• Another situation covered by the applicable Refund and Cancellation Policy

6.2 AI Question Pack Purchases

Once an AI Question Pack has been successfully purchased and questions or credits have been credited to the user’s account, the purchase may be considered final, subject to applicable law and the rules of the payment provider.

Unused questions or credits are generally non-refundable unless otherwise required by law, the applicable app store, the payment provider, or ChatQURE AI’s Refund and Cancellation Policy.

6.3 Processed AI Requests

Once an AI question, report, image, PDF, or other eligible request has been submitted and processed, the question or credit used for that request is generally considered consumed and non-refundable.

A refund or restoration will not ordinarily be provided merely because the user is dissatisfied with the AI-generated information.

ChatQURE AI may review a request for restoration or adjustment in cases involving:

• Duplicate question or credit deduction
• Question or credit deducted without generating a response
• Failed AI processing
• Purchased Question Pack not credited
• Verified technical error
• Incorrect balance adjustment

6.4 Platform Refund Rules

Purchases completed through Google Play, the Apple App Store, or another third-party provider may also be governed by that provider’s refund and cancellation rules.

Where a refund is issued directly by a payment provider or app store, ChatQURE AI may remove the corresponding:

• Wallet balance
• AI questions or credits
• Promotional balance
• Bonus benefits
• Other purchased entitlements

If the purchased benefit has already been partially used, any adjustment will be handled in accordance with applicable law, app-store rules, and ChatQURE AI policies.

7. Taxes and Currency

Prices may be inclusive or exclusive of applicable taxes, including Goods and Services Tax or other government-imposed charges, depending on the platform and transaction.

The final price and applicable tax information will be displayed before payment where required.

Prices may also differ because of currency conversion, regional price settings, taxes, or app-store pricing rules.

Users are responsible for reviewing the final amount displayed before confirming a purchase.

8. Pricing Changes

8.1 Right to Update Pricing

ChatQURE AI may introduce, modify, discontinue, or revise:

• Consultation rates
• Doctor Consultation Wallet recharge amounts
• Minimum wallet requirements
• AI Question Pack prices
• Number of questions or credits included
• Bonus benefits
• Validity or expiry periods
• Platform-specific prices
• Promotional offers
• Taxes or service charges
• Other pricing structures

8.2 Existing Purchases

Changes to AI Question Pack pricing will not ordinarily reduce questions or credits already purchased and credited to the user’s account, except where an adjustment is required due to a refund, reversal, fraud investigation, expiry condition, technical correction, or legal requirement.

Any validity or expiry condition disclosed at the time of purchase will continue to apply.

8.3 Existing Consultations

Changes to consultation rates will apply to new consultation requests after the revised rate is displayed.

A pricing change will not normally alter the per-minute rate of a consultation that is already in progress.

9. Pricing Transparency

ChatQURE AI aims to display applicable pricing information before users complete a purchase or begin a paid service.

Users should review:

• The consultation rate
• Wallet recharge amount
• Bonus balance
• AI Question Pack price
• Number of questions or credits included
• Applicable taxes
• Validity or expiry conditions
• Refund eligibility
• Platform-specific purchase terms

No automatic renewal will apply unless it is expressly disclosed before purchase.

10. Disputes and Customer Support

Users experiencing a payment, wallet, Question Pack, deduction, or billing issue should contact ChatQURE AI support.

Users may be asked to provide:

• Registered mobile number or email address
• Transaction or order ID
• Purchase date
• Purchase amount
• Payment platform
• Screenshot or payment receipt
• Description of the issue

Email: support@chatqure.com

ChatQURE AI will make reasonable efforts to investigate payment and pricing-related requests.

Submitting a request does not guarantee that a refund, restoration, or adjustment will be approved.

11. Policy Updates

ChatQURE AI may update this Pricing Policy to reflect changes in its services, pricing model, payment methods, business operations, app-store requirements, or legal obligations.

Updated versions will be posted on the Platform with a revised “Last Updated” date.

Continued use of ChatQURE AI after the updated Pricing Policy becomes effective constitutes acceptance of the revised Policy, subject to applicable law.