Privacy Policy

Effective Date: August 04, 2026

Last Updated: August 04, 2026

Forge Aura Technologies Private Limited ("ChatQURE AI", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, process, and disclose your information when you access or use the ChatQURE AI mobile applications (Android and iOS), website, webpages, and related digital services (collectively referred to as the "Platform").

The Platform allows users to connect with licensed healthcare professionals for online medical consultations.

By accessing or using ChatQURE AI, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.

If you do not agree with this Privacy Policy, please do not use the Platform.

1. Nature of Services

ChatQURE AI provides online healthcare consultation services and AI-powered health information features.

The Platform enables users to connect with different categories of healthcare and wellness professionals, which may include:

• Medical Doctors (Allopathy)
• AYUSH Practitioners (Ayurveda, Homeopathy, Unani, Naturopathy)
• Wellness Experts (non-medical services)
• Veterinary Professionals (animal healthcare) Users independently select the type of service they wish to access through the Platform.

The Platform enables communication through:

• Text chat
• Audio calls
• Video calls The Platform also provides AI-powered health information features.

Users may upload medical or health-related reports, including but not limited to MRI reports, CT scan reports, X-ray reports, radiology reports, pathology reports, lab reports, prescriptions, discharge summaries, or other health documents.

Users may upload such reports using camera, gallery, file upload, or PDF upload features available within the Platform.

ChatQURE AI may analyze the uploaded report, document, image, PDF, or user question to provide general health-related insights, simplified explanations, possible precautions, and guidance regarding the type of doctor or medical specialist who may be suitable for the user’s concern.

ChatQURE AI is intended only for informational and educational purposes and does not replace consultation with a qualified medical professional.

Important: At present, ChatQURE AI does not provide medicine delivery, laboratory testing, or offline medical appointments.

2. Information We Collect

We may collect different types of information in order to provide and improve our services.

2.1 Information You Provide

When you create an account or use the Platform, we may collect the following information:

• Full name
• Mobile phone number
• Email address
• Age and gender
• Account login credentials
• Height and weight (optional)
• Medical history or health-related information voluntarily shared by you (optional)
• Preferred language
• Information shared during consultations with doctors
• Medical reports, lab reports, radiology reports, MRI reports, CT scan reports, X-ray reports, prescriptions, discharge summaries, PDFs, images, or other health documents uploaded by you
• Images or documents uploaded through camera, gallery, file picker, or PDF upload
• Questions, symptoms, health concerns, or text inputs submitted by you through the Platform
• AI-generated responses, report insights, precaution suggestions, and doctor/specialist recommendation outputs Doctor Consultation Wallet information, including wallet recharge amount, available wallet balance, promotional or bonus balance, consultation charges, per-minute deductions, refunds, adjustments, payment status, and wallet transaction history

AI Question Pack information, including the Question Pack selected, number of questions or credits purchased, purchase price, currency, purchase date, remaining questions or credits, validity or expiry details, refunds, adjustments, and purchase and usage history

Information about the platform used to complete the transaction, such as the Android application, iOS application, website, Google Play, Apple App Store, payment gateway, or another supported payment channel Providing certain information may be necessary to enable healthcare professionals to provide appropriate consultation services.

2.2 Information Collected Automatically

When you use the Platform, certain information may be collected automatically, including:

• Device type and device identifiers
• Operating system and application version
• IP address and internet connection details
• Browser type (if accessing through the website)
• Usage data such as consultation duration and frequency
• Log information and system activity
• Communication records including chat messages and call logs This information helps us improve platform functionality, maintain security, and enhance user experience.

2.3 Camera, Gallery, File, and PDF Access

ChatQURE AI may request access to your camera, gallery, files, or document storage only when you choose to upload a medical report, health document, image, or PDF for consultation or AI analysis.

Camera access may be used to capture images of medical reports or health documents.

Gallery and file access may be used to allow users to select and upload existing images, PDFs, or documents from their device.

ChatQURE AI does not access your camera, gallery, files, or documents without your permission. Access is used only for the purpose selected by the user within the Platform.

2.4 Payment, Question Pack, and Transaction Information

When users purchase AI Question Packs, recharge the Doctor Consultation Wallet, or purchase any other paid feature, we may collect or receive certain payment and transaction-related information, including:

• The Question Pack or service purchased
• The number of questions or credits included
• Purchase amount and currency
• Purchase date and time
• Transaction or order identification number
• Payment status, including successful, pending, failed, cancelled, or refunded transactions
• Platform used for the purchase, such as Android, iOS, website, or another supported platform
• Applicable app store or payment service provider
• Remaining Question Pack balance and usage history
• Records of questions or credits used, added, expired, refunded, or adjusted
• Promotional benefits, bonuses, discounts, or offers applied to the purchase

Payments may be processed by third-party payment service providers, including Google Play, Apple App Store, banks, payment gateways, or other authorized payment partners.

These third-party payment providers may independently collect and process payment information in accordance with their own privacy policies and applicable terms.

ChatQURE AI may receive transaction confirmations, purchase receipts, order identifiers, payment status, purchased product information, and other information necessary to verify and fulfil a purchase.

Unless directly required and expressly disclosed, ChatQURE AI does not store complete debit card, credit card, bank account, UPI PIN, CVV, or app-store account credentials.

The prices of Question Packs or other paid features may differ between Android, iOS, the website, and other platforms. However, the Privacy Policy governs the collection and processing of purchase-related information regardless of the platform or price applicable to the transaction.

3. How We Use Your Information

We use your information:

• To provide and facilitate online healthcare consultations
• To verify user identity and maintain account security
• To enable communication between patients and healthcare professionals
• To respond to customer support inquiries and service requests
• To improve the quality, performance, and reliability of the Platform
• To conduct research, analytics, and service improvements using anonymized or aggregated data
• To comply with legal obligations or enforce our Terms & Conditions
• To provide AI report analysis, health insights, precaution suggestions, and doctor or specialist recommendations
• To process medical reports, images, PDFs, and health-related questions submitted by users
• To improve AI response quality, safety, accuracy, and user experience

We may also use Doctor Consultation Wallet, AI Question Pack, payment, transaction, and usage information:

• To process and verify recharges made to the Doctor Consultation Wallet
• To maintain and display the user’s Doctor Consultation Wallet balance
• To deduct consultation charges from the Doctor Consultation Wallet on a per-minute basis during eligible text chat, audio call, or video call consultations
• To maintain records of Doctor Consultation Wallet recharges, per-minute consultation deductions, promotional or bonus balance, refunds, failed transactions, and adjustments
• To process and verify purchases of AI Question Packs
• To add purchased questions or credits to the user’s AI Question Pack balance
• To display the user’s remaining AI questions or credits
• To deduct the applicable question or credit when an eligible AI question, report analysis, or other chargeable AI feature is used
• To maintain records of AI questions or credits purchased, used, remaining, expired, refunded, restored, or adjusted
• To maintain separate purchase and usage histories for the Doctor Consultation Wallet and AI Question Packs
• To verify transactions completed through Google Play, the Apple App Store, the ChatQURE AI website, payment gateways, banks, or other supported payment providers
• To process refunds, cancellations, purchase restorations, failed transactions, payment disputes, and customer-support requests
• To provide purchase receipts, transaction confirmations, and payment-related notifications
• To maintain billing, taxation, accounting, audit, and regulatory records
• To prevent fraudulent, duplicate, unauthorized, or abusive transactions and usage
• To analyze Doctor Consultation Wallet and AI Question Pack usage using aggregated or anonymized information

4. Sharing of Information

We may share your information in the following situations:

With Healthcare Professionals

Your information may be shared with registered doctors or healthcare professionals to facilitate medical consultations and provide healthcare advice.

With Service Providers

We may share limited information with trusted third-party service providers who assist us with:

• Payment processing, Doctor Consultation Wallet recharge processing, AI Question Pack purchase verification, in-app purchase verification, transaction management, purchase restoration, refunds, billing, and fraud prevention
• Cloud hosting and data storage
• Technical support and maintenance
• Analytics and performance monitoring
• AI technology providers and infrastructure providers used for processing AI requests, report analysis, image/PDF processing, and generating health-related informational responses Where third-party AI or technology service providers are used, ChatQURE AI shares only the information necessary to process the user’s request and requires such providers to handle the information securely. For AI chat features, this includes licensed third-party AI technology providers that process your messages and uploaded images or PDFs to generate health-related informational responses.

The app asks for your permission before sending any information to third-party AI services for the first time.

These providers are contractually required to protect your information.

Doctor Consultation Wallet and AI Question Pack Information

The Doctor Consultation Wallet and AI Question Packs are separate paid features of the Platform.

The Doctor Consultation Wallet contains monetary or promotional balance that may be used for eligible per-minute consultations through text chat, audio calls, or video calls with healthcare professionals available on the Platform.

AI Question Packs contain a specified number of questions or credits that may be used only for eligible AI-powered features, including AI health questions, medical report analysis, report explanations, health insights, precautions, and doctor or specialist recommendations.

AI Question Pack questions or credits cannot be used to pay for healthcare professional consultations. The Doctor Consultation Wallet balance cannot be used for AI-powered features unless the Platform expressly displays otherwise.

The price of an AI Question Pack, Doctor Consultation Wallet recharge, or another paid feature may differ between the Android application, iOS application, website, or other supported platforms.

ChatQURE AI may collect and process the purchase price, currency, applicable platform, taxes, transaction status, Question Pack selected, number of questions or credits purchased, wallet recharge amount, and other transaction-related information.

When a transaction is completed through Google Play, the Apple App Store, a payment gateway, or another third-party payment provider, ChatQURE AI may receive information such as the transaction or order identifier, purchase date, payment status, purchase receipt, or verification token.

ChatQURE AI generally does not receive or store complete debit card numbers, credit card numbers, CVV details, UPI PINs, banking passwords, or app-store account passwords. Such payment information is processed directly by the applicable third-party payment provider in accordance with its own privacy policy.

Legal Requirements

We may disclose information if required to do so:

By law or government authorities

To comply with legal processes or regulatory requirements

To protect the rights, property, or safety of ChatQURE AI, users, or the public

We may use and share aggregated or anonymized data for research, analytics, or business insights.

Legal Requirements

We may disclose information if required:

• By applicable law, regulation, court order, or government authority
• To comply with legal processes or regulatory requirements
• To investigate fraud, security incidents, or misuse of the Platform
• To protect the rights, property, safety, and security of ChatQURE AI, our users, healthcare professionals, or the public

Aggregated or Anonymized Data

We may use and share aggregated or anonymized information for research, analytics, service improvement, and business insights.

Such information does not directly identify an individual user.

ChatQURE AI does not sell or rent users’ personal information to third parties.

5. Security and Confidentiality

ChatQURE AI implements reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or data storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Users are responsible for maintaining the confidentiality of their login credentials.

If you believe your account has been accessed without authorization, please contact us immediately at: support@chatqure.com