Privacy Policy
Effective Date: March 08, 2026
Last Updated: March 08, 2026
Forge Aura Technologies Private Limited ("ChatQURE", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, process, and disclose your information when you access or use the ChatQURE mobile applications (Android and iOS), website, webpages, and related digital services (collectively referred to as the "Platform").
The Platform allows users to connect with licensed healthcare professionals for online medical consultations.
By accessing or using ChatQURE, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.
If you do not agree with this Privacy Policy, please do not use the Platform.
1. Nature of Services
ChatQURE provides online healthcare consultation services only.
The Platform enables users to connect with different categories of healthcare and wellness professionals, which may include:
- Medical Doctors (Allopathy)
- AYUSH Practitioners (Ayurveda, Homeopathy, Unani, Naturopathy)
- Wellness Experts (non-medical services)
- Veterinary Professionals (animal healthcare)
Users independently select the type of service they wish to access through the Platform.
The Platform enables communication through:
- Text chat
- Audio calls
- Video calls
Important: At present, ChatQURE does not provide medicine delivery, laboratory testing, or offline medical appointments.
2. Information We Collect
We may collect different types of information in order to provide and improve our services.
2.1 Information You Provide
When you create an account or use the Platform, we may collect the following information:
- Full name
- Mobile phone number
- Email address
- Age and gender
- Account login credentials
- Height and weight (optional)
- Medical history or health-related information voluntarily shared by you (optional)
- Preferred language
- Information shared during consultations with doctors
Providing certain information may be necessary to enable healthcare professionals to provide appropriate consultation services.
2.2 Information Collected Automatically
When you use the Platform, certain information may be collected automatically, including:
- Device type and device identifiers
- Operating system and application version
- IP address and internet connection details
- Browser type (if accessing through the website)
- Usage data such as consultation duration and frequency
- Log information and system activity
- Communication records including chat messages and call logs
This information helps us improve platform functionality, maintain security, and enhance user experience.
3. How We Use Your Information
We use your information to:
- To provide and facilitate online healthcare consultations
- To verify user identity and maintain account security
- To enable communication between patients and healthcare professionals
- To process payments and manage billing for consultations
- To respond to customer support inquiries and service requests
- To improve the quality, performance, and reliability of the Platform
- To conduct research, analytics, and service improvements using anonymized or aggregated data
- To comply with legal obligations or enforce our Terms & Conditions
4. Sharing of Information
We may share your information in the following situations:
With Healthcare Professionals
Your information may be shared with registered doctors or healthcare professionals to facilitate medical consultations and provide healthcare advice.
With Service Providers
We may share limited information with trusted third-party service providers who assist us with:
- Payment processing
- Cloud hosting and data storage
- Technical support and maintenance
- Analytics and performance monitoring
These providers are contractually required to protect your information.
Legal Requirements
We may disclose information if required to do so:
- By law or government authorities
- To comply with legal processes or regulatory requirements
- To protect the rights, property, or safety of ChatQURE, users, or the public
Aggregated or Anonymized Data
We may use and share aggregated or anonymized data for research, analytics, or business insights. Such data does not identify individual users.
ChatQURE does not sell or rent your personal information to third parties.
5. Security and Confidentiality
ChatQURE implements reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or data storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Users are responsible for maintaining the confidentiality of their login credentials.
If you believe your account has been accessed without authorization, please contact us immediately at:
6. Data Retention
ChatQURE may retain personal and consultation-related data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Consultation records, including chat messages and related medical information, may be retained for medical record keeping, quality assurance, and legal compliance purposes.
7. Your Rights
Subject to applicable laws, users may have the right to:
- Access their personal information
- Correct or update inaccurate information
- Request deletion of their personal information
- Withdraw consent where applicable
- Opt-out of non-essential communications
Requests regarding personal data may be submitted to:
8. Children's Privacy
The Platform is not intended for use by individuals under the age of 18 without the supervision or consent of a parent or legal guardian.
We do not knowingly collect personal information from children without appropriate authorization.
9. Consent to Data Processing
By accessing or using the Platform, you consent to the collection, use, storage, and processing of your personal information in accordance with this Privacy Policy.
You also acknowledge that information shared during consultations may be used by healthcare professionals to provide medical advice.
10. Changes to This Privacy Policy
ChatQURE may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our services.
If significant changes are made, we will notify users by:
- Posting an updated version on the Platform, or
- Sending notifications via email or the application
Continued use of the Platform after updates indicates acceptance of the revised Privacy Policy.
11. Grievance Officer
In accordance with applicable laws, including the Information Technology Act, 2000, users may contact our Grievance Officer regarding privacy-related concerns.
Name: Georgy Luchkin
Email: support@chatqure.com