Terms and Conditions
Effective Date: August 04, 2026
Last Updated: August 04, 2026
Welcome to ChatQURE AI ("Company", "we", "our", "us"). These Terms & Conditions ("Terms") govern your access to and use of our mobile applications (including Android and iOS applications), website, webpages, and related digital services (collectively, the "Service").
By accessing or using the Service through our Android application, iOS application, website, or any associated webpages, you agree to be bound by these Terms.
If you do not agree with these Terms, you may not access or use the Service.
1. Services Provided
1.1 ChatQURE AI provides a digital healthcare platform that enables patients to consult with licensed medical professionals through chat, audio calls, or video calls.
1.2 Consultations are charged on a per-minute basis, and the applicable rate will be displayed before the consultation begins.
1.3 Currently, the Service does not provide medicine delivery, laboratory testing, or offline appointments.
1.4 ChatQURE AI may introduce additional healthcare services in the future.
1A. Categories of Services & Practitioners
ChatQURE AI provides access to multiple categories of service providers. Users are required to select the appropriate category before initiating a consultation.
(a) Medical Doctors (Allopathy) Includes General Physicians and Specialist Doctors licensed under modern medicine. These practitioners may provide consultation, diagnosis, and prescriptions in accordance with applicable laws in India.
(b) AYUSH Practitioners Includes practitioners of Ayurveda, Homeopathy, Unani, and Naturopathy systems of medicine. Consultations and treatments are provided strictly as per their respective systems of medicine. Advice and prescriptions (if provided) are limited to their recognized domain of practice.
(c) Wellness Experts Includes professionals and wellness consultants. These services are non-medical in nature. No diagnosis, prescription, or medical treatment is provided under this category.
(d) Veterinary Services Includes licensed veterinary professionals. These services are strictly limited to animal healthcare and must not be used for human medical concerns.
User Acknowledgment By using the platform, users acknowledge that:
• They are responsible for selecting the correct category of service.
• ChatQURE AI is not liable for any consequences arising from incorrect category selection.
1B. AI Services
ChatQURE AI provides AI-powered health information features.
Users may upload medical or health-related reports and documents, including but not limited to MRI reports, CT scan reports, X-ray reports, radiology reports, pathology reports, lab reports, prescriptions, or other health documents.
Users may upload reports using camera, gallery, or PDF upload options available within the platform.
ChatQURE AI may analyze the uploaded report or user question and provide general health-related insights, simplified explanations, possible precautions, and guidance on which type of doctor or medical specialist may be suitable for the user’s concern.
ChatQURE AI is provided only for informational and educational purposes. It does not provide medical diagnosis, medical treatment, prescriptions, or emergency medical advice.
Users should always consult a qualified medical practitioner or doctor before taking any medical decision based on AI-generated information.
2. User Eligibility
2.1 Users must be at least 18 years of age or the legal age in their jurisdiction to use the Service.
2.2 Users agree to provide accurate, complete, and up-to-date information when creating an account or using the Service.
3. Account Responsibilities
3.1 Users are responsible for maintaining the confidentiality of their account credentials.
3.2 Users are responsible for all activities conducted under their account.
3.3 Users must notify ChatQURE AI immediately in case of unauthorized access or security breaches.
4. Payment & Billing
4.1 Consultations are billed on a per-minute basis.
4.2 The consultation rate will be displayed before the consultation request is initiated.
4.3 Payments must be made using the payment methods available within the platform.
4.4 Refunds or cancellations are governed by the ChatQURE AI Refund Policy.
4.5 Users are responsible for any applicable taxes or government charges.
4.5A Doctor Consultation Wallet
ChatQURE AI operates a prepaid Doctor Consultation Wallet for eligible per-minute consultations with healthcare professionals.
The Doctor Consultation Wallet is separate from AI Question Packs.
The monetary or promotional balance available in the Doctor Consultation Wallet may be used only for eligible healthcare professional consultations and other services expressly identified by the Platform.
Consultation charges may be deducted from the Doctor Consultation Wallet according to the applicable per-minute rate and consultation duration.
AI Question Pack questions or credits cannot be used to pay for healthcare professional consultations. Doctor Consultation Wallet balance cannot be used for AI-powered features unless the Platform expressly displays otherwise.
4.6 AI Question Pack Plans
Certain AI-powered features available on ChatQURE AI, including health-related questions, medical report analysis, report explanations, health insights, precautions, and doctor or specialist recommendations, may require the purchase of an AI Question Pack.
Users may select and purchase a Question Pack based on the number of AI questions or requests they wish to use. The available Question Packs, number of questions included, applicable price, benefits, and validity period, if any, will be displayed within the platform before purchase.
After purchasing a Question Pack, the applicable number of questions or credits will be added to the user’s account.
Each eligible AI question, report analysis, or AI request will deduct the applicable number of questions or credits from the user’s active Question Pack. The applicable deduction will be displayed before the request is submitted.
Users must have a sufficient Question Pack balance before submitting a chargeable AI question or request.
4.6A Platform-Based Pricing
The price of an AI Question Pack may differ between the ChatQURE AI Android application, iOS application, website, or any other platform through which the Service is accessed.
Such price differences may arise due to platform-specific pricing requirements, app-store policies, applicable taxes, currency conversion, regional pricing, payment-processing charges, or other platform-related factors.
Therefore, the same or similar Question Pack may be available at different prices on Android, iOS, the website, or other supported platforms.
The price displayed on the user’s device or selected platform at the time of purchase will be the applicable purchase price. Users should review the pack price, number of included questions, validity period, and other applicable details before completing payment.
A price displayed on one platform does not guarantee that the same price will be available on another platform. ChatQURE AI will not be required to refund or adjust the price solely because the same or similar Question Pack is available at a different price on another platform.
Unused questions or credits cannot be transferred to another user or exchanged for cash. Any expiration period applicable to a Question Pack will be clearly displayed before purchase.
Question Pack purchases and refunds, if applicable, will be governed by the ChatQURE AI Refund and Cancellation Policy and any applicable rules of the platform through which the purchase was completed.
ChatQURE AI may introduce, modify, discontinue, or revise its Question Packs, prices, included benefits, validity periods, and usage limits from time to time. The applicable details will be displayed before the user completes a purchase.
AI Question Packs are intended only for eligible AI-powered features and do not include doctor or practitioner consultation charges. Consultations with doctors or other practitioners will continue to be charged separately at the applicable rate displayed within the platform.
5. Medical Disclaimer
5.1 ChatQURE AI facilitates telemedicine consultations between patients and doctors.
5.2 The Service does not replace emergency medical care.
5.3 In case of a medical emergency, users should immediately contact local emergency services or visit the nearest hospital.
5.4 ChatQURE AI is not responsible for any diagnosis, treatment, medical advice, or outcomes provided by doctors.
Different categories of practitioners available on the platform operate within their respective domains as defined in Section 1A.
5A. AI Health Disclaimer
ChatQURE AI uses artificial intelligence to generate general health-related information based on the data, text, images, PDFs, or reports uploaded by the user.
AI-generated insights may not always be complete, accurate, or suitable for every medical condition. ChatQURE AI should not be treated as a substitute for professional medical consultation, diagnosis, prescription, or treatment.
ChatQURE AI does not replace doctors, hospitals, clinics, emergency services, or physical medical examination.
In case of serious symptoms, medical emergency, sudden pain, breathing difficulty, chest pain, injury, pregnancy-related emergency, or any urgent health condition, users must immediately contact emergency medical services or visit the nearest hospital.
ChatQURE AI is not responsible for any medical decision taken solely on the basis of AI-generated information.
6. User Conduct
Users agree not to:
- Use the Service for unlawful purposes
- Provide false or misleading information
- Impersonate another person
- Harass, threaten, or harm doctors or other users
- Attempt to disrupt or compromise the platform's security
7. Doctor Verification & KYC
7.1 ChatQURE AI conducts a Know Your Customer (KYC) and professional verification process before allowing doctors to provide consultations on the platform.
7.2 Doctors may be required to submit documents including:
- Medical degrees and educational qualifications
- Aadhaar Card
- PAN Card
- Valid Medical Registration Number
- Registration with the State Medical Council or National Medical Commission (NMC) 7.3 The purpose of this process is to verify that the doctor is a licensed medical professional legally permitted to provide consultation services.
7.4 While ChatQURE AI performs reasonable verification checks, the platform does not guarantee the continued validity or accuracy of the information provided by doctors.
8. Consultation Request Process
8.1 When a patient clicks the "Consult" button, a "Please Wait" pop-up will appear indicating that a consultation request has been sent to the doctor.
8.2 The patient must wait up to 60 seconds for the doctor to respond.
8.3 During this time, the doctor has the right to accept or reject the consultation request.
8.4 If the doctor accepts the request within 60 seconds, both the patient and doctor will be redirected to the consultation chat interface.
8.5 Within the consultation interface, communication may occur via:
- Text chat
- Audio call
- Video call 8.6 If the doctor does not accept the consultation request within 60 seconds, the request will automatically expire and be rejected.
9. Intellectual Property
All content, trademarks, logos, design elements, and materials available on the Service are owned by ChatQURE AI or its licensors. Users may not copy, distribute, modify, or reproduce such materials without prior written permission.
10. Limitation of Liability
10.1 ChatQURE AI shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Service.
10.2 ChatQURE AI does not guarantee the availability, accuracy, or reliability of consultations conducted through the platform.
11. Future Services
ChatQURE AI may introduce additional healthcare services in the future, including but not limited to:
- Medicine delivery
- Laboratory testing
- Health monitoring tools Such services will be governed by updated Terms & Conditions.
12. Privacy
Use of the Service is also governed by the ChatQURE AI Privacy Policy, which explains how user data is collected, used, and stored.
13. Account Deletion & Reactivation
13.1 If a user requests account deletion, the account will be scheduled for permanent deletion after 30 days.
13.2 During the 30-day period, the account will remain deactivated.
13.3 If the user logs in again within 30 days, the account will be reactivated and the deletion request will be canceled.
13.4 After 30 days, the account and related data may be permanently deleted and cannot be recovered.
14. Telemedicine Compliance
14.1 Consultations conducted through ChatQURE AI are intended to comply with telemedicine practice guidelines applicable in India.
14.2 Doctors are responsible for complying with medical laws, ethical standards, and regulatory requirements.
14.3 Telemedicine consultations may have limitations compared to physical examinations.
14.4 Doctors may advise patients to visit a clinic or hospital when necessary.
15. Prescription Policy
15.1 Doctors may issue digital prescriptions during consultation where legally permitted.
15.2 Prescriptions are issued at the sole discretion of the consulting doctor.
15.3 Certain medications, including restricted or controlled substances, may not be prescribed through teleconsultation.
15.4 ChatQURE AI does not guarantee that a prescription will be issued in every consultation.
16. Platform Role & Liability Clarification
16.1 ChatQURE AI operates solely as a technology platform connecting patients with independent medical professionals.
16.2 Doctors using the platform are independent professionals and not employees or agents of ChatQURE AI.
16.3 ChatQURE AI does not practice medicine and does not directly provide medical treatment.
16.4 All medical advice, diagnosis, and treatment decisions are the responsibility of the consulting doctor.
16.5 ChatQURE AI only facilitates communication between patients and doctors.
17. Consultation Recording & Data Storage
17.1 ChatQURE AI may store consultation-related data to improve services, maintain records, and resolve disputes.
17.2 Such data may include:
- Chat conversations
- Consultation timestamps
- Digital prescriptions
- Medical information shared during consultations AI-related data may also be stored, including uploaded reports, images, PDFs, user questions, AI-generated responses, timestamps, and usage/payment records, in accordance with the Privacy Policy.
17.3 All stored data is handled in accordance with the Privacy Policy and applicable laws in India.
17.4 By using the Service, users consent to the collection and storage of consultation-related information.
18. Termination
ChatQURE AI may suspend or terminate user accounts if users violate these Terms or misuse the Service.
19. Governing Law
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Lucknow, Uttar Pradesh, India.
20. Amendments
ChatQURE AI may update or modify these Terms at any time.
Updated Terms will become effective immediately upon posting.
Users are responsible for reviewing the Terms periodically.
21. Contact Information
If you have any questions regarding these Terms & Conditions, please contact:
Email: support@chatqure.com